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Do you know how long an oil change takes in your shop?

Your customers do. They feel every minute of it in the lounge, and they remember it. When someone complains, can anyone tell you where the time actually went?

Book a walkthrough Or call (205) 855-6933
Live Dashboard
BAY 3 - EMPTY

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Time limit: 30 minutes

No active job

  • Proactive

    Fix delays before they're felt

  • Automatic

    No stopwatch, no clipboard

  • Profitable

    More cars through the same bays

  • Accountable

    Coach with real numbers

 

This is the part of your shop you can't afford to guess

Express is your highest-frequency touchpoint. A slow lane doesn't cost you one bad survey. It costs you the customer, and every RO they would have brought you for years.

  • Truth in the shop

    Stop managing by guesswork. Our high visibility display gives technicians a real-time countdown for every service. When the clock is public, the finger pointing stops.

    Outcome: Replace finger pointing with visible reality

  • BAY - EMPTY

    --:--

    Time limit: 30 minutes

    Silver Sedan

    Complete transparency

    Give your team a bird's eye view of every express bay. Color-coded tiles provide managers and advisors immediate data to manage customer expectations.

    Outcome: Turn "I'll go check" into instant answers

  • Real-time alerts

    Don't wait until an angry customer is asking about their vehicle. Whether a tech is waiting on parts or needs a second opinion, instant push notifications reach the right person.

    Outcome: Secure your CSI and keep your customers

Automatic reporting

Every job, every day, is automatically logged. Instant reports show exactly how much revenue your express service drive is leaving on the table.

Outcome: Make the cost of delays impossible to ignore

Money left on table

$8,420

▼ 12% vs prior

Throw away the stopwatch

You already know the stopwatch doesn't work

Grab a stopwatch, or put kitchen timers on the toolboxes. It works for about a day. Then the lane gets slammed, nobody has a free hand, and the timer never gets started.

Worse, you find out too late, after the customer is already frustrated or your CSI has taken the hit. By then there's nothing to coach, because there's no record of what happened.

BayMetrics starts the clock by itself, so the record exists whether anyone remembers to or not.
Book a walkthrough Or call (205) 855-6933

  • For the General Manager

    Protect your next car sale

    Express is where most of your customers actually meet you. When the lane runs on time, they come back for the next vehicle. When it doesn't, they shop elsewhere.

  • For the Fixed Operations Director

    Automated accountability

    Manage by fact, not by feeling. You get the objective record you need to set firm standards, hold the team to them, and get more cars through the same bays.

  • For the Service Manager

    End the finger-pointing

    No more he-said-she-said between technicians and advisors. Everyone sees the same clock, so you can fix a bottleneck while the car is still in the bay.

 

30-minute install

As simple as a smart doorbell

One device per bay, a power cord, your existing Wi-Fi. Nothing to integrate with your DMS, no setup fees, and no disruption to your shop.

BayMetrics device on the shop wall in warning status with 3 minutes 12 seconds left to complete the job

  • The clock starts itself

    The moment a car pulls into the bay, BayMetrics starts timing it automatically. No stopwatch, no clipboard, no one remembering to hit start.

  • We put the clock where your tech can see it

    A live, color-coded countdown for every job. Green while they're on pace, then yellow, then red as the clock runs out.

  • Know your shop from anywhere

    From your phone or your desk, see the status of your bays at a glance. Your advisors see the same live view and answer a waiting customer without leaving the desk.

Purpose-built for the service bay

Not a repurposed security camera or a generic shop app. Every part of BayMetrics exists to answer one question: how long has that car actually been in the bay?

  • Detection that runs in the bay

    Detection runs on the device in the bay, so tracking is instant and never waits on a round trip to a server.

  • Performance trends, bay by bay

    Move beyond a simple stopwatch. BayMetrics tracks performance over time to show you which bays are speeding up and which are hitting a wall.

  • Adaptive shop benchmarks

    No two dealerships are the same. Our system constantly learns your shop's specific rhythm, refining its data to help you set real-world standards your team can hit.

  • Early warnings, before the customer notices

    We spot at-risk ROs from how the bay is actually running, then alert you so you can step in before a delay turns into a bad survey.

 

real results

51 minutes to 40, and it has held

In the first weeks of running BayMetrics, one dealer cut their average express time by over 20%, and it’s held there since. That’s more cars through the same bays without adding staff, shorter waits in your lounge, and customers who come back.

  • Prove your capacity

    Know how many more ROs your bays can already handle, and prove it with throughput data.

  • Coach with data

    Spot an at-risk RO while the car is still in the bay, and back the conversation with real numbers.

  • Compare and improve

    Compare bays and rooftops, find where training is needed, and measure a process change in days.

61% of customers leave
after poor service.

BayMetrics stops the loss.

See what's really happening in your bays.

A short walkthrough and a hassle-free quote.
Or talk to a real person at (205) 855-6933.

Book a walkthrough
  • No hardware to buy
  • No setup fees
  • 30-minute install